ClientSignal (“we”, “our”, or “the platform”) is built on the principle of data minimization. We provide website reliability and synthetic journey monitoring services designed for web agencies. This privacy notice outlines what data we collect, how it is used, and how we protect your agency and client privacy.
1. Information We Collect
We collect only the information necessary to provide and secure the reliability monitoring platform:
- Account & Agency Profile: Name, work email address, agency name, and authentication identifiers.
- Monitored Target Configuration: Client website URLs, form element selectors, check frequency settings, and notification destinations.
- Operational Telemetry: HTTP response status codes, SSL certificate validity dates, response latency benchmarks, and failure diagnostic traces.
2. Information We Do NOT Collect
Unlike analytics or session-recording tools, ClientSignal does not monitor or record real end-user customer sessions:
- We do not record your clients' real end-user form submissions, payments, or passwords.
- We do not inject tracking scripts or client-side surveillance cookies onto your client websites.
- We do not sell, rent, or monetize agency data or website performance metrics.
3. Synthetic Monitoring Data & Evidence Storage
During synthetic journey runs, our automated runners submit safe, pre-configured test parameters to verify that forms accept input and complete their journeys. When an error is detected, failure screenshots or DOM error snippets may be recorded solely for diagnostic review by your authorized team members. These artifacts are stored in private, access-restricted buckets and automatically purged according to your configured retention settings.
4. Data Security & Tenant Isolation
All customer data is partitioned using database Row Level Security (RLS). We enforce transport encryption (TLS 1.3) and encrypted at-rest storage for all configuration data and credentials.
5. Contact Regarding Privacy
If you have questions about our data practices or wish to request data deletion, contact our engineering and compliance team at privacy@clientsignal.com.